Refund Policy

Last updated: 4 September 2026

This Refund Policy applies to payments made through the Krishak Kalyan app and website, including prepaid agri-input orders and AI Saathi plans. It should be read with our Return Policy and Terms and Conditions.

Product orders (agri inputs and goods)

You may request cancellation of an order from the app while it is still in a cancellable status (typically before it is dispatched), such as waiting for confirmation, ordered, or packed. Once an order is shipped or delivered, cancellation is not available in the app; you may instead request a return where eligible.

For prepaid orders paid through PhonePe or another payment partner, an approved cancellation is refunded to the original payment method for the cancelled item amount, after adjusting any prepaid discount and wallet or Mudra amount used on that item. Cash-on-delivery orders have no prepaid amount to refund on cancellation.

If we cannot fulfil an item (for example, stock or delivery constraints), we will cancel that item and refund any prepaid amount collected for it.

AI Saathi and other digital plans

Digital memberships are generally non-refundable once activated and used. We will refund a payment that failed to activate a plan, was charged in duplicate, or was taken in error. Unused plans may be refunded at our discretion if you contact us promptly. Refunds for digital plans are processed by our team, not as a self-serve marketplace return.

How refunds are paid

Approved refunds are sent to the original payment instrument through our payment partner. Bank or UPI credit typically appears within 5–7 business days after the refund is initiated, depending on the bank. Wallet or reward points used on the order are restored according to the rules shown in the app.

How to request a refund

Use the order or payment screens in the Krishak Kalyan app where a cancel or support option is available, or email contact@krishakkalyan.com with your registered mobile number, order or payment ID, and reason. Phone: +91-8827004288.